Returns & Exchanges

It is very important to us that you are happy with your purchase. However if you are not for any reason you can return your online purchase with your invoice within 7 Days for an exchange or refund. 

Please return to Sweet Papillon, 31a Fletcher Street, Byron Bay NSW 2481 Attention: Returns.  

NOTE: We do not accept any return on SALE items.  We will exchange a sale Item, please phone us on 0266857700 to discuss or email all details regarding the exchange.

The item you return must be in new, un-used, unmarked and saleable condition.

You must pay the postage/shipping charges for the return of the item and the new postage costs for the exchange and in the case of a return, an $6 restocking fee will be charged plus any bank transaction fees. 

AFTERPAY returns will incur a 7% fee of the total of goods.

Should you consider an item flawed or damaged upon delivery please contact us as soon as you receive it to discuss its return and replacement.

We do not offer returns on overseas orders.