Returns & Exchanges

 

Returns & Exchanges

It is very important to us that you are happy with your purchase. However if you are not for any reason you can return your your purchase within 7 Days for an exchange or refund.

If you are to refund, please return to us, your goods, the invoice and you must fill in the paperwork with your order (emails will not be accepted) and return via post to us at Sweet Papillon, 31a Fletcher Street, Byron Bay NSW 2481 Attention: Returns.  

NOTE: We do not accept any return on SALE items.  However in special circumstances we will exchange.

The item you return must be in new, un-used, unmarked and saleable condition.

You must pay the postage/shipping charges for the return of the item and the new postage costs for the exchange and in the case of a return, an $8 restocking fee will be charged plus any bank transaction fees. 

Should you consider an item flawed or damaged upon delivery please contact us as soon as you receive it to discuss its return and replacement.

We do not offer returns on overseas orders.

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